Jacqueline Lambiase

Director, Certified Public Communicator® Program at TCU
Strategic Communication

j.lambiase@tcu.edu | 817-257-6156


Ph.D., Humanities, University of Texas at Arlington
M.A., Journalism, University of North Texas
B.A., Journalism, University of North Texas

Areas of Focus

Public sector communication and planning. For more information about the CPC program, please visit https://schieffercollege.tcu.edu/stratcomm/resources/cpc-program/

  • “‘OK at the moment’: The important role listening plays in the relationship between Black residents and local government.” (2023). Public Relations Review, 49(5), DOI: 10.1016/j.pubrev.2023.102382, with J. O’Neil and A. English.
  • “Improving organizational listening to build trust with Black residents and disrupt racism in local government.” (2023). In K. Place (Ed.) OrganizationalListening: Building Theory and Practice for Strategic Communication. Routledge, with A. English and J. O’Neil.
  • “After the killing of Atatiana Jefferson: Black stakeholder experiences within a municipal listening structure.” (2022). Journalism and Mass Communication Quarterly, DOI: 10.1177/10776990221105588, J. O’Neil and A. English.
  • “Apologies as identification management: A theoretical model.” (2021). Public Relations Review. DOI: 10.1016/j.pubrev.2021.102025, with J. Bentley and A. George.
  • “Passing the test: Lessons from a school district’s discourse of renewal before, during and after Hurricane Harvey.” (2020). Journal of Contingencies and Crisis Management, DOI: 10.1111/1468-5973.12301, 1-11, with A. English.
  • “Searching for city hall, digital democracy, and public-making rhetoric: U.S. municipal websites and citizen engagement.” (2018). Journal of Public Interest Communications, 2(1), 85-106.
  • “Penalties off the field: Exploring social media policies for university athletes.” (2017). Journal of Social Media in Society, 6(3): 368-405, 2017, with B. McAdow, J.H. Jung, & L. Bright.
  • “Considering certification?: An analysis of universities’ communication certificates and feedback from public relations professionals.” (2016). Journal of Public Relations Education, with J. O’Neil.
  • Department Chair, TCU Department of Strategic Communication, 2014-2018 and 2019-2021; TCU faculty member 2009-2023
  • Tenured faculty member, Mayborn School of Journalism, University of North Texas (1996-2009)
  • Graduate Teaching Assistant, University of Texas at Arlington, 1993-1995.
  • Served as a spokeswoman for Potomac Edison, an East Coast electric utility serving Maryland, Virginia and West Virginia (1987-1990)
  • Worked as a wire editor, business reporter and news editor at several suburban newspapers owned by the Belo Corp. (1984-1986)
  • Pioneer Award, Southwest Education Council for Journalism and Mass Communication, 2023
  • TCU Dean’s Award for Teaching, 2023
  • Frank W. and Sue Mayborn School of Journalism Distinguished Professional Achievement Award, UNT, April 2020/2022
  • Bob Schieffer College of Communication Award for Distinguished Achievement as a Teacher-Scholar, 2017
  • The Cheryl A. Soward Communicator of Distinction Award from the Texas Association of Municipal Information Officers, 2014
  • Finalist for the Wassenich Award for Mentoring in the TCU Community, and Top Prof by the TCU Mortar Board Society, 2011
  • Alan Scott Rising Star Award from the Texas Public Relations Association, 2010
  • Co-Founder and Director, TCU Certified Public Communicator program, 2013-present
  • Co-Founder and Co-Director, TCU Nonprofit Communicator Conference, 2009-present
  • Editorial Board Member, Advertising & Society Quarterly, 2018-present
  • Editorial Board Member, Journal of Public Interest Communications, 2019-present
  • Co-Organizer, Adaptation & Vulnerabilities Member-led Interest Group, American Society of Adaptation Professionals, 2023-present
  • Board Member, Higher Education Representative, Workforce Solutions of Tarrant County, 2020-2023