{"version":"1.0","provider_name":"Strategic Communication","provider_url":"https:\/\/schieffercollege.tcu.edu\/stratcomm","author_name":"rianschultz","author_url":"https:\/\/schieffercollege.tcu.edu\/stratcomm\/author\/rianschultz\/","title":"How to Apologize with Josh Bentley - Strategic Communication","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"WbSsFQZqdq\"><a href=\"https:\/\/schieffercollege.tcu.edu\/stratcomm\/news\/how-to-apologize-with-josh-bentley\/\">How to Apologize with Josh Bentley<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/schieffercollege.tcu.edu\/stratcomm\/news\/how-to-apologize-with-josh-bentley\/embed\/#?secret=WbSsFQZqdq\" width=\"600\" height=\"338\" title=\"&#8220;How to Apologize with Josh Bentley&#8221; &#8212; Strategic Communication\" data-secret=\"WbSsFQZqdq\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/schieffercollege.tcu.edu\/stratcomm\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"What makes an apology effective, and why does it matter? In this Explained in 60 Seconds video from TCU\u2019s social media team, Josh Bentley, associate professor and director of graduate studies at TCU, breaks down the Four R\u2019s of a meaningful apology. Using his research on brand apologies, Bentley demonstrates how a sincere apology can... Read more &raquo;"}